I have a security system already. Can Five Alarm Security monitor my existing equipment?
Five Alarm Security can monitor most brands of alarm systems. Five Alarm can evaluate your existing system prior to activation. This will allow us to better serve you, as we will be able to evaluate that age, condition, and compatibility of your existing equipment. This will also allow you to discuss other options for upgrading and customizing your alarm system.

What is Safe Link two-way voice monitoring, and what does it mean for the safety of my family?
Safe Link is a two-way communication device that enables our operator to communicate directly with the home in the event of an alarm. If you or someone in your family has a medical or other type of emergency or accident, it allows you to communicate with our monitoring station without having to use a handset. It also allows our experienced operators to offer advice and assistance. If there is a burglary, it allows our operator to challenge the burglar and inform the burglar that the police have been dispatched.

I have a system from another Alarm Company. Can I add the features of Safe Link to my existing system?
Safe Link can be configured with most security alarm hardware. One of our security consultants would be glad to visit your home to determine the optimal way to protect your home and family.

Can I activate the alarm system when I am home alone?
Your alarm system has a function whereby your motion sensors are deactivated, while the perimeter sensors are still functioning. This allows you to walk around your house safe in the knowledge that you home is protected while you are at home.

What does it cost for monitoring?
Monitoring rates can vary depending on the amount of hardware, but a rule of thumb is that monitoring will typically cost approximately $1 (one dollar) per day.

How long is the monitoring agreement?
Your monitoring agreement is for 3 years. Other alarm companies will ask you to sign a 4 or even 5 year contract. Our customers have that option as well, if they wish to guarantee their monitoring rate for that long. They are not obliged to, however.

Who monitors my system?
Our UL Listed monitoring facility is a premier local monitoring facility, as well as being one of the best in the nation.

What happens if I move?
If you move within the region (Southern California), we can relocate your alarm system to your new home, or put a new one in your new home. If you move outside of the region, you simply make the alarm agreement a part of the sale of your home, and the incoming homeowners can take advantage of the security hardware that is protecting their new home.

Do I own the equipment?
Unlike many of our major competitors, with Five Alarm Security you own your hardware at the end of your three-year agreement.

Why should I trust Five Alarm Security with my security?
Five Alarm Security provides you with uncompromising safety and professionalism, while keeping our prices reasonable and our service second to none. We monitor your home 24 hours a day, 7 days a week, and noone else can give you the flexibility in security options to ensure that your system is customized to suit your individual tastes and requirements.

I have pets. Can I still have a Five Alarm Security system installed in my home?
Absolutely, yes. We have a number of system configurations that can be adapted for pets of all sizes and quantities. Many of our customers have pets that are like family, and the security alarm system is designed with them in mind, as well.

What about false alarms?
While there is always a risk of a false alarm, Five Alarm Security is dedicated to ensuring that false alarms are as rare as possible. To that end, Five Alarm Security has partnered with Honeywell, the world’s leading provider of security alarm hardware, to ensure that the equipment you receive has been engineered to the highest specifications, and incorporates the latest developments in false alarm reduction hardware and software. Properly installation and proper training are the two other factors that keep false alarms to a minimum.

What happens when my alarm goes off?
When your alarm system goes off, a signal is sent to our monitoring facility over your telephone lines. One of our trained operators will immediately contact your home to ascertain if your home is safe. If noone is available on site to provide an abort code, the operator will contact the appropriate authorities.

I already have smoke detectors in my house. Why would I want to add additional ones to my alarm system?
The smoke alarms that are typically installed by construction companies are not of the same quality as the smoke sensors that we utilize. Plus, our smoke detectors are monitored 24 hours a day, whether your system is on or not, and whether you are home or not.

I’m interested in an alarm system. What do I need to do to set up an appointment?
You can click here to send an email requesting a visit from one of our security professionals, or call 1-866-525 2765 and book an appointment.

Who will install my system, and how long will it take?
Five Alarm Security employs only highly trained, skilled, licensed technicians. You installation will usually take approximately 3 hours, but can vary from 2 hours to 8 hours for a more comprehensive system.

Will my insurance company give me a discount on my homeowners policy?
Almost all insurance companies recognize the value of a monitored security alarm system by giving customers a discount on their homeowners insurance policy. Typically, discounts range between 5 and 20%.